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Anmeldelser


Gjennomsnittlig vurdering fra alle reisende

basert på 138 anmeldelser.

3,5

47% besøkende anbefaler dette hotellet.
3,5
Rom
4
Renslighet
3,5
Verdi
4
Sted
3,5
Sovekvalitet
4
Service

2

Bra personell , ikke lokale

29. juli 2014, Oslo, Norsken12347

Anbefaler ikke enerom . Følte det var gammel og dårlig standard Var ikke minibar eller aircondition. Så alt for varmt om natten. Samt slitene møbler og ikke noe spesielt koselig . Maten var god og pe...

Anbefaler ikke enerom . Følte det var gammel og dårlig standard Var ikke minibar eller aircondition. Så alt for varmt om natten. Samt slitene møbler og ikke noe spesielt koselig . Maten var god og personell var derimot supre.

Svar fra eier

30. juli 2014

Hej och tack för din feedback i samband med ditt senaste uppehåll hos oss på Quality Hotel Ekoxen. Jag håller med dig om den till viss del slitna produkten, jag kan dpck redan idag glädjande informera dig om att vi med start under vintern och kommande året kommer genomföra en omfattande renovering på hotellet både ut och invändig. Vi arbeta ständig med att överträffa våra gästernas förväntningar och därför tycker vi att det är enormt viktig med feedback från våra gäster. tack för att du tar dig tiden att ge oss konkret feedback på din upplevelse så att vi kan fortsätta med vår ständiga förbättringsarbete inom service, produkt, säkerhet och kvalitet. Tack och välkommen åter. Antonio Dacosta

Les hele anmeldelsen Lukk

4

Et godt hotell å bo på når du reiser med barn

25. juli 2013, Lillestrøm, Norge, seasonedtraveller774

Vi har bodd på dette hotellet to ganger nå, og hver gang hatt med oss barnebarn i alderen 3 - 6 år. Hotellet er super barnevennlig, noe som begynner med at barna får utdelt en liten pose med tegnesake...

Vi har bodd på dette hotellet to ganger nå, og hver gang hatt med oss barnebarn i alderen 3 - 6 år. Hotellet er super barnevennlig, noe som begynner med at barna får utdelt en liten pose med tegnesaker, isbillett osv ved ankomst. Videre kan barna bestille pannekaker til frokost. Hotellet ligger to minutters gange fra en stor park med en godt utstyrt lekepark. Samtidig er hotellet et godt utgangspunkt for besøk i Gamla Linkøping, Astrid Lindgrens Verden og Kolmården dyrepark. Hotellet har gode senger, et vennlig og forekommende personale og holder generelt god kvalitet. Vi kommer garantert tilbake neste gang våre reiser fører oss til Linkøping.
Les hele anmeldelsen Lukk

2

A very different hotel, but not in a positive way

10. april 2015, Gävle, Katrin L

We stayed at this hotel when attending a conference in Linköping. It was located a bit far from the train station, but not too far for a walk. On arrival (evening) we were hungry and asked at the rece...

We stayed at this hotel when attending a conference in Linköping. It was located a bit far from the train station, but not too far for a walk. On arrival (evening) we were hungry and asked at the reception if we could get anything to eat. But they could only offer beverages (alcohol) at the bar. Not even a sandwich!! This was disappointing as their homepage claims they have a restaurant (and we naturally supposed this would be open at eight-nine in the evening). My room was located two elevator-trips away and it was ok, nothing more. The whole hotel felt very outdated, and the restaurant-area smelled of old beer and party. The breakfast was ok though! But the coffee was boring. We stayed for two nights. It would have been better if the staff had been more helpful, and had not made us feel like annoying guests when we asked about food and directions.

Svar fra eier

13. april 2015

Hi Katrin. Thanks for your feedback regarding your stay with us earlyer in januari this year. I would like to express my regrets to you. Its very clear that you were not satisfied with your visit with us. Obviously, our aim is to offer all our guests a stay of high quality. This applies to both supply and service. Unfortunately, we fail to live up to it in your case, and it is especially regrettable when it comes to basic service range. We always offer food and drink at certain times of the day. During the off-season, we always offer sandwiches, salads and soft drinks at the reception if the restaurant is closed during to low seasons business. I will certainly look into this and ensure that we keep an high standard supply and service dispite seasons. Once more thank you very much for you feedback Katrin. With Kind Regards Antonio Dacosta

Les hele anmeldelsen Lukk

1

Never again

25. mars 2015, Stockholm, Sverige, Angela O

Not pleasant at all and will not stay again. Staff were unhelpful and not customer focused. I ha ordered a superior room but was given a sub standard room while paying superior prices. Breakfast was a...

Not pleasant at all and will not stay again. Staff were unhelpful and not customer focused. I ha ordered a superior room but was given a sub standard room while paying superior prices. Breakfast was also mediocre

Svar fra eier

30. mars 2015

Hi Angela Thanks for your feedback during your stay with us at the Quality Hotel Ekoxen in Linkoping. It is with great disappointment that I read your feedback and conclude that our daily work with our staff regarding customer service and customer focus. It is clear that we failed and it is very unfortunate. It goes without saying that I will take it up with all the staff, we know today that it is hugely important to always be solution-oriented, things can go wrong despite all our procedures, but we shouldnt fail in customer service. Angela, I hope even though you are clear that you will not choose us as a hotel when visiting Linköping again, you would give us the opportunity to prove that we are much better than the experience you had at your last stop. I would appreciate enormously if you contact me and I will make sure you get a service that correspond to today's traveling both in terms of selection and service. With the friendliest greetings. Antonio Dacosta

Les hele anmeldelsen Lukk

4

Family trip to visit friends in Sweden

4. januar 2015, London, Storbritannia, Helen J

We have stayed at different hotels in Linkoping, this hotel is the best in terms of cleanliness. Breakfast was nice, the staff on the day we arrived was very friendly. Unfortunately the lady staff on ...

We have stayed at different hotels in Linkoping, this hotel is the best in terms of cleanliness. Breakfast was nice, the staff on the day we arrived was very friendly. Unfortunately the lady staff on the day we checked out wasn't so friendly and had a bit of unnecessary attitude that could ruin the first impression that other staff have tried to make. Anyway, that is not the point we won't recommend this hotel. We believe the hotel have plenty of well-trained staff who like what they are doing and try to do the best they can.

Svar fra eier

7. januar 2015

Dear Guest, Thank you very much for your answer during your last stay with us at Quality Hotel Ekoxen in Linköping. Our goal is always to exceed our guests expectations and therefore are all guest responses hugely important and crucial for us. Within a short future, the hotel will undergo a large and extensive renovations, all to raise the hotel's standard throughout. We want all our guests to feel in an inspired and creative environment and leave the hotel with new energy Thank you for your time and help to give your views on us. Welcome back

Les hele anmeldelsen Lukk

2.190.163.493 24

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